Major incident workflow
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Immediate actions
| Notification of incident | |
| Check if the emergency services have been notified | |
| Inform appropriate Executive Director or Director about incident | |
| Call in the Housing Incident Management Team | |
| Authorise set-up and use of the Incident Command Centre | |
| Ensure a log of all information received, calls made/received and any actions requested | |
| Ensure all responding staff keep a personal log of their actions | |
| Liaise with lead responding agency (emergency services) to obtain further information | |
| Ensure a record of resources requested/allocated is kept |
Ongoing actions
| Ensure any media requests are channelled to the Communications Team | |
| Continue to monitor the incident and action as necessary | |
| Maintain contact with emergency services and internal departments | |
| Take into consideration longer term requirements/resources, if applicable |
0–1 hour after incident
| Brief Housing Incident Management Team and allocate duties | |
| Liaise with responding organisations in relation to any request for resources/information |
0–4 hours after incident
| Consider health and safety and carry out dynamic risk assessments for staff working on the ground | |
| Attend the site at the earliest opportunity to assess the damage | |
| Inform other stakeholders |
4–8 hours after incident
Assess decanting options for affected households, including temporary move to:
|
One day after incident
| If appropriate, contact insurer/loss adjustor to attend at the earliest opportunity. Confirm with insurance company. | |
| Arrange to secure affected properties either by use of existing door locks or by boarding of doors and windows by emergency trades (if necessary and safe to do so) |
End of incident
| On all-clear from emergency services, notify all interested parties that the incident has been stood down |
Post-incident
| Procure the works, with the insurance company's approval | |
| Ensure all incident log sheets, personal log sheets and other information are collected and secured in a safe place | |
| Arrange date or raise request for post-incident debrief/lessons learned |
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Housing Incident Management Team
| Julie Doyle | Group Chief Executive | 07766 518 835 |
| Bernadette Farrell | Director of Care and Support, Older Persons | 07974 264 321 |
| Robert Griffiths | Deputy Chief Executive and Chief Financial Officer | 07919 321 074 |
| Sharon Guest | Executive Director of Housing Services | 07792 349 048 |
| Marcus Keys | Executive Director of Growth and Development | 07973 495 354 |
| Deborah Latham | Director of Care and Support, Specialist Services | 07918 941 218 |
| Louise Platt | Executive Director of Care and Business Partnerships | 07483 165 917 |
| Mark Rogers | Director of Assets and Property Services | 07712 659 155 |
| Lynn Stubbs | Executive Director of People and Performance | 07880 505 001 |
| Craig Taylor | Director of Housing Services | 07712 659 173 |
Housing Incident Management Team successors
| Helen Bexley | Asset Investment Manager | 07974 078 765 |
| Jennifer Coatsworth | Housing Services Manager | 07425 620 496 |
| Rachael Dobson | Head of Housing Services | 07920 151 679 |
| Sarah Gregory | Property Compliance Manager | 07710 710 041 |
| Phil Ison | Head of Repairs | 07718 627 636 |
| Thomas Purdy | Gas and Electrical Compliance Manager | 07540 126 215 |
| Paul Veni | Head of Planned Works | 07740 406 550 |