Transfer policy

This Policy details our approach to transfers in line with existing nomination agreements and within service level agreements to reduce re-let times and minimise rental loss through voids/empty homes across a range of tenures.

Transfer policy

Policy information

Policy reference PO-D–048–H
Approved 25 February 2024
Published 26 February 2024
Effective 26 February 2024

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 Download this policy and appendices as a PDF document

Summary

This Policy details our approach to transfers in line with existing nomination agreements and within service level agreements to reduce re-let times and minimise rental loss through voids/empty homes across a range of tenures.

Policy details

Managing transfers

Roles and Responsibilities

Legal responsibility for the Transfer Policy is held jointly by:

  • Longhurst Group Chief Executive; and
  • Deputy Chief Executive and Chief Financial Officer

Operational responsibility for the Transfer Policy is held by the Director of Housing and Customer Services and Head of Housing Services.

Procedural responsibility for the Transfer Policy is held by Housing Managers/Team Leaders.

Day-to-day responsibility for the Transfers Policy is held by Team Leaders, Lettings Advisors and Housing Officers.

Monitoring, Evaluation and Review

Performance data for transfers will be produced by the Lettings Team on request.

Information on re-lets against local authority nomination agreement service level agreements will be provided, as applicable, at a local level through the Lettings team.

Lettings Team Leaders will carry out monthly audits to monitor compliance. Compliance checks will also be completed by our external auditors.

This Policy will be reviewed every three years. In addition, it will be reviewed:

  • following information suggesting that the policy is not effective;
  • to reflect any service enhancements; and/or
  • following the introduction of relevant new legislation, regulations or

Equality and Diversity

The Group is committed to E,D&I and such will make reasonable adjustments to the policy to recognise, accommodate and support individual needs, where needed.

This Policy adheres to the Group’s approach to Equality and Diversity.

Group members will take a proactive approach to ensure that no individual or group is discriminated against or treated differently as a direct or indirect result of this Policy.

Summary of local variations

Local Authority letting arrangements are listed at Appendix C.


Appendices

  Please note that Appendices A, B C and D are documents for internal use only.


Updated: 30 May 2025