Tenancy Management Policy

The purpose of this Policy is to identify the rights and responsibilities of the customer, and what they can expect from us.

Tenancy Management Policy

Policy information

Policy reference PO-D–001–H
Approved 25 May 2021
Published 1 June 2021
Effective 19 June 2024
Review Triennial

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  Download this policy and appendices as a PDF document

Summary

The purpose of this Policy is to identify the rights and responsibilities of the customer, and what they can expect from us.

Introduction

Policy details

Tenancy types

Terms and conditions of Tenancy

We communicate the terms and conditions and roles and responsibilities within the tenancy agreement to all customers during our pre-tenancy process and again at sign-up clearly and consistently to ensure they are understood. Where transferring tenants have any additional protected rights, these additional rights are transferred through succession or assignment.

Roles and Responsibilities

Legal responsibility for the Tenancy Management Policy is held jointly by:

  • Longhurst Group Chief Executive; and
  • Executive Director of Housing Services

Operational responsibility for the Tenancy Management Policy is held by the Director of Housing Services.

Procedural responsibility for the Tenancy Management Policy is held by Head of Housing Services/Housing Managers/Team Leaders.

Day-to-day responsibility for the Tenancy Management Policy is held by Team Leaders, Lettings Advisors, Neighbourhood Impact Assistants, ASB Advisors and Housing Officers.

Monitoring, Evaluation and Review

Each region will carry out audits to monitor compliance. Regular checks will also be completed by our auditors.

This policy will be reviewed every three years. In addition, it will be reviewed:

  • following information suggesting that the policy is not effective;
  • to reflect any service enhancements; and/or
  • following the introduction of relevant new legislation, regulations or guidance.

Equality and Diversity

This Policy adheres to the Group’s approach to Equality and Diversity.

Group members will take a proactive approach to ensure that no individual or group is discriminated against or treated differently as a direct or indirect result of this Policy.

Summary of local variations

Tenancy agreements are now harmonised across the Group meaning that there are no local variations for Starter Tenancies.

For existing tenancies, particularly protected and long-term tenancies, there will be local variations which need to be checked should any particular tenancy management issue occur. For example, responsibility for fencing should it be damaged or destroyed.


Appendices

  Please note that Appendix A is a document for internal use only.


Updated: 30 May 2025