All persons involved with the Group, whether Board Member, or employee have delegated responsibilities. The key roles and responsibilities are listed below.
Group Board
The Board is responsible for ensuring that there is an effective policy with controls in place, but delegation is the Management Team of the Group.
Executive Management Team
The Chief Executive, Executive Directors and Directors collectively are the officers responsible for ensuring the implementation of the Group’s objectives in this policy.
Policy Sponsor - Executive Director of Growth, Development & Assets
This person has strategic responsibility for the policy and how it relates to business plans, key strategies and other elements of the policy framework.
Policy Owner – Director of Growth, Development & Sales
Responsible for the policy’s suitability; effective implementation; and commissioning new policy development and periodic policy review.
Policy Author – Head of Sales & Aftercare
Responsible for drafting a new policy and proposing any amendments to an existing policy.
Data Protection – Data Protection Officer
Responsible for identifying, assessing and mitigating privacy risks with data-processing activities that fall within the policy.
Customer Engagement Team
Responsible for leading on policy consultation with customers and the Customer Forum.
Implementation
The New Sales Manager(s) and the Asset Sales Manager(s) will be responsible for ensuring that the objectives of this policy are delivered, and this will be overseen by the Head of Sales.
All employees of Longhurst Group are responsible for ensuring their work is conducted in line with the policy and any related procedural guidance.