Debt Collection Policy

This policy outlines the robust approach to collecting housing related debts, such as former tenant arrears, recharge costs, or court costs, that we wish to take across the Group.

Debt Collection Policy

Policy information

Policy reference PO-B-018-H
Approved 24 November 2020
Published 30 November 2020
Effective 24 November 2020
Review Triennial

Download

  Download this policy as a PDF document

Summary

This policy outlines the robust approach to collecting housing related debts, such as former tenant arrears, recharge costs, or court costs, that we wish to take across the Group. It confirms that we will actively pursue debts by tracing debtors where needed and taking court action if necessary. Where debts remain uncollectable, the circumstances in which we would consider write-off of debts is outlined.

Introduction

Policy details

Roles and Responsibilities

This policy will be implemented by the Legal Enforcement and Housing Services Team.

Monitoring, Evaluation and Review

Performance on Debt Recovery is monitored within the Housing Services Team, and Global Debt at Group Board level.

This policy will be reviewed in accordance with policy review timescales set out by the Governance and Performance Team.

Equality and Diversity

The Group is committed to E,D&I and such will make reasonable adjustments to the policy to recognise, accommodate and support individual needs, where needed.

This Policy adheres to the Group’s approach to Equality and Diversity.

Group members will take a proactive approach to ensure that no individual or group is discriminated against or treated differently as a direct or indirect result of this Policy.


Appendices

  Please note that Appendices A and B are documents for internal use only.


Updated: 30 May 2025