Gas central heating
Welcome to your new home
When you move into your new home, your gas supply will be capped off and our gas contractor Mears will need to attend to complete a gas safety check/service and train you on how to use the heating system. This will need to be arranged by yourself through Mears who will aim to attend within two working days of your call, at a time suitable for you.
Call Mears on 0300 123 1745 as soon as possible to arrange an appointment.
Your gas meter
If your new home has a pre-payment meter, a top up card will be supplied to you at sign up. It is your responsibility to register your name on the meter before Mears attend.
In order for the gas safety check and service to be completed you must ensure that there is a £5 minimum credit on your meter.
I have a renewable heating system, what do I need to do?
If your new home has a renewable heating system, such as an air source heat pump, please also contact Mears to arrange for the appliance to be serviced and for training on the system.
Longhurst Group repairs: 0300 123 1745 (option 1)
Gas Meter Supplier Helpline: 0870 608 1524
Electric Meter Supplier Helpline: 0845 6015 467
Updated: 17 July 2020
Review date: July 2021