No one should have to suffer from anti-social behaviour or harassment, but if you are experiencing Anti-social Behaviour (ASB) , we are here to help.
We have a number of steps to help deal with your individual situation.
Please tell us about what you are experiencing - to do so, either:
If you are in immediate danger, please call 999.
Issues that could constitute ASB include (this is by no means an exhaustive list):
- Noise nuisance
- Verbal abuse/harassment/intimidation/threatening behaviour
- Hate related incidents (based on race, sexual orientation, gender, disability, religion, age, etc)
- Littering or Fly-tipping
- Vandalism/graffiti/other deliberate damage to property or vehicles
- Using or dealing drugs/substance misuse
- Domestic abuse
- Physical violence
- Misuse of communal areas
- Garden nuisance
- Nuisance from vehicles
- Pets and animal nuisance
- Criminal behaviour.
There are many other types of ASB, so if you are affected, please get in touch as soon as possible.
We do everything we can to prevent and tackle anti-social behaviour and we’ll always deal with these issues in a prompt and sensitive way: please click here to view our Customer Charter.
Community Trigger (also known as the ASB Case Review)
We understand the impact that unresolved anti-social behaviour (ASB) can have on an individual and the wider community.
A process called the Community Trigger – also known as the ASB Case Review – provides our customers who are victims of ongoing ASB and who’ve reported the issues to us – with the right to request a multi-agency case review where a local threshold is met.
Relevant agencies have a duty to undertake a case review when it’s requested, as long as it meets the locally-defined threshold.
Each of the geographical areas in which we operate chooses a lead agency to manage the process. This is usually the local council or police.
To find out more about the Community Trigger process and how it works, visit https://www.gov.uk/guidance/anti-social-behaviour-asb-case-review-also-known-as-the-community-trigger