Training sessions
The interspersed training sessions have consolidated and broadened a basic knowledge across Longhurst Group's customer base, thus helping to provide scrutiny and customer assurance to the Board.
Training topics covered include:
- Improving Lives 2025
- Data Protection
- Code of Conduct
- Social Housing and the role of LGCF, Tpas
- Value for Money, Tpas
- Leasehold Management presentation, Head of Leasehold Services
- Complaints Handling Code, Head of Customer Services
- Overview of the Contractor procurement process
One-off discussion meetings included:
- Customer Engagement and Scrutiny Strategy
- Perception Survey questions
- Client and contractor relationship