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More than 8,000 recordings submitted to help Longhurst Group tackle anti-social behaviour using The Noise App

More than 8,500 recordings have been submitted by Longhurst Group customers via an app designed to help tackle anti-social behaviour.

We rolled out The Noise app in the summer of 2020 following a successful trial to make it easier for customers to submit evidence as part of ongoing ASB cases.

The app allows our customers to record any noise disturbances from within their own property before sending it directly to us.

Colleagues will then gather this evidence before deciding whether any action needs to be taken. The app is free to download to a smartphone or tablet.

In the last 12 months, 8,550 recordings have been submitted by a total of 313 customers. Each recording has then been reviewed by a colleague as part of our work to tackle ASB.

Adam Eden, Legal Enforcement Team Leader, said: “I’m really pleased with the number of our customers who’ve signed up to use the Noise App. 

The app helps us deal with the complaints promptly without having to wait for diary sheets to be completed and then reviewed. We’re also able to hear what’s been affecting our customers.

“These recordings and details of incidents have been used in cases where we’ve successfully evicted the customers responsible. We’ve also been able to share this information with local councils who’ve also taken their own enforcement action in partnership with us.”

Of the 8,550 recordings submitted, 1,790 of them were of actual anti-social behaviour, 1,602 were recordings of loud voices, 1,485 contained music, nearly 1,300 were of animals and 53 of the recordings were of parties.

To download the app, search The Noise App in your app store on your smartphone or tablet.

Customers should have an open anti-social behaviour case with us before using the app, if possible.

A short YouTube video has been produced explaining how to get set up on the app. It can be viewed below.

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