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Further improvements made to process for reporting anti-social behaviour and neighbourhood issues

We’ve made further improvements to our anti-social behaviour reporting process.

Calls to our recently introduced anti-social behaviour and neighbourhood issue line will now be answered by members of our Tenancy Enforcement Team.

The change is in effect from 1 July and has been made following a review of feedback received from our customers.

Laura Waite, Tenancy Enforcement Manager, said: “We’re pleased to have made this change to the process for reporting anti-social behaviour and neighbourhood issues.

“By introducing this new process, customers will be able to speak to a member of the team who’ll be able to carry out a risk assessment and devise an action plan on the first contact.

“This will remove the previous waiting time of up to five working days for a member of the team to get back to them.

“We know customers want to speak to the relevant colleagues as quickly as possible, so I hope they’ll agree that this is a positive change and should result in an improved experience.”

To speak to the Tenancy Enforcement Team to report an anti-social behaviour case or a neighbourhood issue, call 0800 111 4013 and select option 3. You’ll then need to select option 3 again to be put through to the team.​

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