Customer charge review 2026/27

Each year, we review the charges you pay for your home, as outlined in your tenancy agreement. We do this to make sure we can continue to look after your home and community.

This year, we’ve had to make the hard decision to increase our charges. This comes as we continue to face challenges, like rising costs.

We understand this may feel difficult, and we want you to know we haven’t taken this decision lightly. 

We’d like to reassure you that, as a not-for-profit organisation, all surplus money goes straight back into our homes and services.

You’ll soon receive a letter from us showing your new charges. You can find out more about these changes here.

If you still have questions or concerns, please get in touch. We’re here to help.