Home Owners
Here you will find information and Frequently Asked Questions (FAQs) for our Leaseholders, Freeholders, Retirement Living and Shared Owners. You can also find out the process and the costs involved, when extending your lease.
In May, the Leasehold and Freehold Reform Act 2024 received Royal Assent. This means that, when the legislation is fully passed, there'll be changes to some of our processes, such as lease extensions. We'll let our customers know how any changes might impact them when they come into effect.
Please click on the options below to find out more.
If you’re a shared owner, here is all the key information you need to know about your home.
If you’re one of our leaseholders, please click here for key information and guidance on your home.
Information and FAQs for our retirement living customers, can be found here.
Find out the process and the costs involved, when extending your lease.
We have put together some useful advice and information about, transferring utilities, energy efficiency and switching your pr