Customer Influence Panel (CIP)

Bring more than your tenancy

Help shape decisions that affect thousands of customers

The Customer Influence Panel isn’t a focus group. 

It forms part of how Amplius is run, providing independent customer challenge to our senior leaders. 

Our members: 

• review performance
• scrutinise complaints
• influence policy
• question assumptions 
• test new ideas 
• help us make better decisions. 

Who are we looking for? 

Probably not who you think. 

Among our customers are… 

• teachers  
• engineers  
• NHS staff  
• project managers  
• retail leaders  
• carers  
• graduates
• apprentices  
• charity trustees  
• business owners  
• parents  
• community volunteers  
• people just starting their careers  
• people nearing retirement  

Every one of those experiences brings a different perspective. 

That’s exactly what a well-run business needs.

The commitment

This is designed around real life – it doesn’t have to become another full-time job. 

• Around six meetings each year. 
• Mostly face to face, but some online. 
• Preparation provided in advance. 
• Training included. 
• Expenses paid. 

The impact

Every recommendation made by the Customer Influence Panel helps to improve services for tens of thousands of customers. 

This is your opportunity to influence decisions before they’re made and not simply comment afterwards. 

Find out more about the role by reading the Panel’s Terms of Reference and the role description.