Ending my tenancy
You can end a tenancy with us at any time. Find out how to let us know you’re moving. Or, what to do if you’re ending a tenancy after someone has passed away.
We understand that there are lots of reasons for ending a tenancy. Maybe you’ve bought a home, want to rent privately or with a different provider. Perhaps you’re ending a tenancy for family or a friend who’s passed away.
Whatever the reason, we understand and are here to help. Here’s what to do to ensure you have a smooth end of tenancy.
Give us written notice
You can end your tenancy at any time. But you’ll need to:
- Fill in our online form to notify us you wish to end your tenancy
- Ensure your move out day is a Sunday.
Once you’ve given us written notice, it’s not possible to withdraw. You will need to return your keys to us as the tenancy will have to end.
We strongly advise that you seek legal advice before giving up a secure tenancy. Organisations like Citizens Advice or Shelter will be able to help.
Prepare your home for returning to us
It’s your responsibility to make sure your home is returned in its original condition. This includes:
- any items you’ll need to remove or dispose of
- charges you may occur if you leave any items behind
- charges you may occur for any damage to your home
Ending a tenancy when someone has passed away
Losing a friend or relative can be incredibly difficult. Our team is here to do everything we can to help.
If you’re making arrangements on behalf of a loved one:
- Fill in our online form to notify us you wish to end your tenancy as soon as possible and provide us with a copy of the death certificate.
- From the following Monday, you’ll have four weeks to end the tenancy.
- Ensure your loved one’s home is prepared for return
- Use Tell Us Once to inform all government organisations of your loved ones’ passing
View this useful information leaflet on what to do after reporting a death.