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Gas central heating

Useful information about your gas central heating system.

Gas central heating

Getting started

Welcome to your new home.

When you move in, your gas supply will be capped off and our gas contractor, Aaron Services, will need to attend to complete a gas safety check and service and train you on using the heating system.

You'll need to arrange this with Aaron Services and they'll aim to send an engineer to you within two working days at a time to suit you.

Call Aaron Services on 0800 111 4013 as soon as possible to arrange an appointment.

Your gas meter 

If your new home has a pre-payment meter, a top up card will be supplied to you at sign up. It's your responsibility to register your name on the meter before our contractor attends.

In order for the gas safety check and service to be completed, you must make sure there's a minimum of £5 credit on your meter.

I have a renewable heating system, what do I need to do?

If your new home has a renewable heating system, such as an air source heat pump, please also contact Aaron Services to arrange for the appliance to be serviced and for training on the system.

My hot water system or central heating isn't working, what do I do?

We’ve teamed up with our heating servicing, repairs and installations contractor Aaron Services to provide some quick fixes that you can try if you find that you’ve got no heating or hot water.

These videos will help you identify the issue you're experiencing and talk you through the steps to hopefully fix it. Please click here to view the videos.

Useful numbers

  Longhurst Group repairs: 0800 111 4013 (option 1)

  Gas Meter Supplier Helpline: 0870 608 1524

  Electric Meter Supplier Helpline: 0845 6015 467

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