End of defects reporting form

Advice on qualifying defects and what and what not to include:

  • Cracks thicker than a pound coin may qualify as a defect. If a crack is less than the thickness of a pound coin, this is more than likely due to the natural ‘settling’ of the property.
  • Issues caused by alterations you have carried out do not qualify as a defect. For example, if a leak occurs following a customer installing their own shower screen.
  • Scratches and minor damage to walls, doors and windows etc that were recorded at the point of handover from the developer to Longhurst Group will qualify as a defect. Anything not recorded at this point does not qualify.
  • Waterlogged gardens caused by customers’ alterations does not qualify as a defect.
  • Drain blockages caused by misuse or not following maintenance advice such as flushing baby wipes does not qualify as a defect.

Please note you should only complete the following form if you have been instructed to do so by a member of the Aftercare Team. 

Defects inspections during the Coronavirus outbreak – your preferences

As explained in the letters recently issued to customers, we are restarting defects inspections and need to confirm if you are comfortable and happy for us to visit your home in order for this to take place.

Even if you are not comfortable with us visiting your home in the current circumstances, you can still submit a list of defects to us using the form below. This can then be reviewed without an inspection, and qualified defects agreed and logged for repair at a later date.

End of defects reporting form

Your information

Identified defects

Need to send us more images?

After you submit this form please send larger image files to aftercare@longhurst-group.org.uk including your full name and address.

Data protection

How we use this information

Please be advised that so we can comply with our contractual obligations to you to ensure your home is free of defects, your details will be passed to our contractors so that repairs can be attended to.

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