End of defects reporting form

Advice on qualifying defects and what and what not to include:

  • Cracks thicker than a pound coin may qualify as a defect. If a crack is less than the thickness of a pound coin, this is more than likely due to the natural ‘settling’ of the property.
  • Issues caused by alterations you have carried out do not qualify as a defect. For example, if a leak occurs following a customer installing their own shower screen.
  • Scratches and minor damage to walls, doors and windows etc that were recorded at the point of handover from the developer to Longhurst Group will qualify as a defect. Anything not recorded at this point does not qualify.
  • Waterlogged gardens caused by customers’ alterations does not qualify as a defect.
  • Drain blockages caused by misuse or not following maintenance advice such as flushing baby wipes does not qualify as a defect.

Please note you should only complete the following form if you have been instructed to do so by a member of the Aftercare Team. 

Your information

Identified defects

Need to send us more images?

After you submit this form please send larger image files to aftercare@longhurst-group.org.uk including your full name and address.

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