Customer charge review 2026/27
Updated: 16 February 2026
Each year, we review the charges you pay for your home, as outlined in your tenancy agreement. We do this to make sure we can continue to look after your home and community.
This year, we’ve had to make the hard decision to increase our charges. This comes as we continue to face challenges, like rising costs.
We understand this may feel difficult, and we want you to know we haven’t taken this decision lightly.
We’d like to reassure you that, as a not-for-profit organisation, all surplus money goes straight back into our homes and services.
You’ll soon receive a letter from us showing your new charges. We appreciate you may have questions, so we’ve answered some of these below.
If you still have questions or concerns, please get in touch. We’re here to help.
Money Advice service
Did you know that we have a dedicated team of Money Advisors who are here to help if you’re struggling with your finances? Based across our operational area, the team work closely with you to ensure that you’re receiving the benefits you’re entitled to, properly tackling any debt you might have and providing additional support with budgeting.
Meet our advisors
Find out more about our advisors below.
Angie has been a Money Advisor for over 15 years, having previously worked in Supported Housing.
Angie prefers to meet customers on a face-to-face basis as she feels it has a more personal feeling and helps her to get to know the customer better. Angie is a firm believer that everyone needs help from time to time and that it is nothing to be ashamed of.
Some of the regular cases Angie comes across include issues with Universal Credit, sorting out new benefit entitlements following the death of a partner and dealing with a range of Housing Benefit enquiries.
Stuart spent more than 20 years working for the Department for Work and Pensions, becoming increasingly disillusioned with the way the benefits system put obstacles in the way of those who needed the support.
He left the DWP and after some time with Citizens Advice, he joined Amplius to take on a fresh challenge and to help improve lives.
Stuart believes in face-to-face meetings with customers and that by seeing them in their home environment helps to give him an idea of what matters to them and what their priorities are. He believes people are more relaxed and open in their own homes.
If this approach doesn’t suit a particular customer, Stuart is happy to talk over the phone but whichever way first contact is made, he is keen to build trust and show the customer that he is there to help them.
Stuart says many customers he sees experience difficulties with the benefit system, so a lot of his time is spent trying to pick a way through the problems of Universal Credit and PIP. This ranges from seeing if somebody is eligible to receive a benefit, right through to claims stages and challenging decisions.
He also helps customers sort out payment arrangements when they have fallen behind on their essential bills such as Council Tax or utility suppliers.
Stuart enjoys the feeling of helping to bring even a few extra pounds into a household so that they can manage life a little easier.
Employment and Training Advice
We can also provide you with tailored support if you are looking for work. With a background in recruitment and career advice, our Employment and Training Advisor Rob Friday can help you with the steps you need to take to find work or education opportunities.
This can include training and work experience to suit your needs, as well as CV writing, interview practice and a range of tried-and-tested job-hunting techniques.
Money Advice service
Our Money Advice service is free to all Amplius customers
Employment, Skills and Training
Our Employment and Training service can help you with finding work and improving key skills
Cost of Living support
A selection of tips and resources providing help during the current cost of living crisis