Complaints form

Are you a former Longhurst Group customer or a Grand Union customer? *

Longhurst Group
Grand Union

Thank you

Please note: former Grand Union customers are required to complete this complaints form. You can report your complaint here.

Personal details

Name *

Date of birth

Address *

Phone number

Prefered contact method

Phone
Email

Preferred contact time

Morning (am)
Afternoon (pm)

Are there any vulnerabilities or disabilities that you would like to make us aware of or that are impacted by your complaint?

Your complaint

Please tell us about your complaint. (If you’ve reported the complaint before and wish to add more details, please also include your reference number.) *

Please upload any attachments, which will help support your complaint

What can we do to put things right?

Apology
Compensation
Reimbursement
Appointment
Repair to be completed
Explanation
Call back
Other

If you’d like to give further details of what we can do to put things right, please explain here

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Complaint form

If you are unhappy with the service you have received from us, you can make a complaint by filling in the form below.

Thank you