Complaint form

If you are unhappy with the service you have received from us, you can make a complaint by filling in the form below.

To support efficient and consistent service, we may use artificial intelligence (AI) tools to assist in reviewing complaints and drafting responses, including recommending potential outcomes such as compensation. These tools are used to support our staff and do not make final decisions. All responses and decisions are reviewed and approved by a member of our team before being shared with you.

If you need help with completing this form, please get in touch.

Are you a former Longhurst Group customer or a Grand Union customer? *

Thank you

Please note: former Grand Union customers are required to complete this complaints form. You can report your complaint here.

Personal details
Please enter your date of birth in dd/mm/yyyy format (eg 2nd March 1973 as 02/03/1973).
Prefered contact method
Preferred contact time

Your complaint
Include key information such as dates, times, contractor etc.
Please don't add more than five attachments to your completed form. Files should be no bigger than 3MB, otherwise your form won't be submitted.
What can we do to put things right? Please select all that apply