Make a complaint

Christmas opening hours

Our Contact Centres will close at 5pm on Christmas Eve (Wednesday 24 December) and will reopen at 8.30am on Friday 2 January (repairs) and 9am for all other lines.

This means any emails or online forms that you submit over our closure period will be picked up on our return. 
For complaints, we'll acknowledge any complaints received throughout our closure period within five working days from 2 January 2026. 

Before you make a complaint, please make sure you’ve read what is and is not a complaint. That can be found here.

You can tell us about your complaint in person or by any of the methods below. 

Online form

Complete the form below

Telephone

Call us: 0800 111 4013

Post

Write to us

Facebook

Send us a private message on Facebook

Are you a former Longhurst Group customer or a Grand Union customer? *

Thank you

Please note: former Grand Union customers are required to complete this complaints form. You can report your complaint here.

Personal details
Please enter your date of birth in dd/mm/yyyy format (eg 2nd March 1973 as 02/03/1973).
Prefered contact method
Preferred contact time

Your complaint
Include key information such as dates, times, contractor etc.
Please don't add more than five attachments to your completed form. Files should be no bigger than 3MB, otherwise your form won't be submitted.
What can we do to put things right? Please select all that apply

Writing to us

You can write to us 

Amplius 
K2 
Timbold Drive 
Kents Hill 
Milton Keynes 
MK7 6BZ 

Don’t forget to include the following information: 

  • Your name
  • Your address
  • Contact details
  • Tenancy reference number
  • Detailed information about what you’re complaining about 

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