Garage experience

We asked our garage customers to share their views about the garages they rent from Amplius. We wanted to know what they value, what could be improved, and how these spaces impact their daily lives.

You shared your experiences through a short, customer survey. This feedback will help shape how we manage, maintain, and invest in our garages moving forward. 

Your voice

You would like:

• Repairs completed faster – with fewer delays once issues are reported
• Repairs to key elements of garages, such as roofs and doors, to be completed to a higher standard
• Consistent maintenance standards – so all garages are dry, safe and secure
• Better upkeep of surrounding areas – including maintaining overgrown hedges, plants and removal of litter
• Regular, more frequent checks to spot issues before they become worse
• Proper painting and visual upkeep
• Clearer communication – knowing when repairs will happen and to be kept updated
• Value for money – ensure garage rents reflect upkeep and condition
• More transparency around which garages are vacant or available to rent

Your impact

What we’ve done

• Used your feedback to inform where we can invest in improvements and where it’s not possible to do so.

What we're doing

• Using your feedback as a focus point to influence future decisions.
• Working on improvement plans for areas such as maintenance, repairs and communication can be achieved. 
• Reviewing the information given to our new customers, along with improving our communications, to make sure they know how to report issues in the future.

What’s next

We’ll continue to provide updates to our customers over the coming months regarding the improvement plan.

Thanks to everyone who took the time and provided feedback for this.