Customer Influence Panel (CIP) member
Customer Influence Panel members represent the customer voice at a strategic level at Amplius. Working in partnership with the Board and Leadership Team, you’ll review organisational performance, monitor customer satisfaction, and influence decision-making to improve services and outcomes for all residents.
Key responsibilities
- Review and challenge performance reports, customer satisfaction measures, and compliance data.
- Make evidence-based recommendations to the Board, Customer Experience Committee and senior staff on improving services and customer experience.
- Participate in the development and review of key policies and strategies.
- Act as a 'critical friend' to Amplius, supporting transparency, accountability, and continuous improvement.
- Attend regular CIP meetings and occasional Board subcommittees or workshops.
- Champion inclusiveness by ensuring diverse customer perspectives are represented.
- Maintain confidentiality and act in the best interests of all customers.
Skills and qualities needed
- Ability to listen to and represent the views of others, not just personal experience
- Interest in improving housing services and customer engagement
- Willingness to read and understand performance information
- Constructive and respectful communication
- Commitment to equality, diversity, and inclusion.
Time commitment
Approximately 6–8 meetings per year (plus preparation time). Occasional involvement in training, service reviews, or policy working groups.
Support provided
Induction and ongoing training. Out-of-pocket expenses reimbursed. Staff support for preparation and follow-up.
Want to find out more about the role? Read the terms of reference for the group.