Chip in

Fairness and respect - Making engagement equal for everyone 

Everyone’s voice matters. Chip-in is about creating a space where customers can share their views, experiences, and ideas in a way that feels fair, respectful, and inclusive. 

We do this through: 

  • Estate walkabouts 
  • Digital feedback platforms 
  • Satisfaction surveys 
  • Research and insight polls  

You said, we did

Find out more

Tenant Satisfaction Measures

Find out more

Estate walkabouts

Coming soon

Latest updates

March 2026 - TSMs underway: 

We’re pleased to let you know that our Tenant Satisfaction Measures (TSMs) surveys are now underway. 

Over the coming weeks, you may be contacted and invited to share your views on the services you receive from us. These surveys are an important way for us to understand what we’re doing well and where we need to improve. 

Your feedback helps shape our services, influence decision-making, and ensure we’re delivering the standards that matter most to you. 

If you’re invited to take part, we’d really encourage you to get involved – every response makes a difference. 

Thank you for helping us improve and provide better services for all our customers.Â