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Record year for major planned works

The last financial year saw the Group’s largest major works programme since consolidation in 2019.

In total, around 98 percent of planned works were completed and customer satisfaction results remained high.

Following this, the budget for Major Works for this year has been increased to just under £30 million, demonstrating our commitment to improving our existing stock.

Paul Veni, Head of Planned Works, said: “While delivering our largest programme to date during the last year, customers recorded a satisfaction rating of 94 percent, which I’m delighted with.

“As part of our ongoing commitment to excellence we've identified specific areas such as bathroom and heating replacements where we can enhance our services and are working alongside our contractors to improve these areas.

“This year, we're excited to be planning to deliver increased investment and larger programmes, which is great news for our customers.

“We have good partners delivering our programmes, and with rigorous quality control measures in place alongside an unwavering focus on customer satisfaction, we're well-positioned to ensure ongoing programme success.”

Some of our headline figures from 2023/24 include:

  • 1,598 heating upgrades
  • 463 kitchen replacements
  • 221 roof replacements
  • 622 window replacements
  • 283 bathroom replacements
  • 497 fire door replacements
  • 1,064 non-fire door replacements
  • 406 loft insulation top-ups

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