Our Voice - Spring 2021

Hello and welcome to the Spring 2021 edition of Our Voice – Longhurst Group’s customer magazine.

Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.

As ever there’s something for everyone. We hope you enjoy your read and we look forward to bringing you the next edition in the Summer.

Download our audio version of the Spring 2021 edition of Our Voice here.

On the cover Tony's tenancy now ‘more secure’ after Angie's help

Tony Kelly says the help and support he’s received from our Money Advisor has put him on the right track and made his tenancy more secure. He can even give extra treats to his dog Harvey!

Success for our Enhanced Lettable Standards project

Several properties across an area of Grimsby have been improved through our innovative Enhanced Lettable Standards project.

Demolition begins of former office site ready for new homes

Work to transform our former office site in Walsall into 12 new affordable homes is underway.

How we’ve helped foodbanks meet need

A community foodbank in one of our operational areas was able to provide Christmas hampers for families following a donation from our Community Investment Team.

Improving Lives Big thanks from customer for smartphone gift

A customer who received a new smartphone as a result of our partnership with a charity says the device has helped make her life easier.

Money and Employment advice

Customers explain how our Employment Team helped them achieve their dreams

Top tips to beat scammers

Group director appointed to the board of national group

Longhurst Group’s Director of Community Investment has been appointed to the board of Communities that Work - the national voice of housing providers who support residents and communities into employment.

How we’re making changes to your repairs service

Mears Limited has now taken over as our repairs contractor on a contract for the next 12 months.

Our new leasehold customer charter has been published

We’re delighted to be able to launch our first ever Customer Charter for our leasehold customers and shared owners.

A Day in the Life... Asset Compliance Team Leader

Emily Elsworth is an Asset Compliance Team Leader (Gas and Electrical) for Longhurst Group. She works closely with our contractors to manage work, including repairs and boiler breakdowns. Here we spe…

Our promises to you

Your questions answered

You said, we did...

Lynn's thanks for Garden Support Fund help

A customer who was unable to tend to her garden due to medical issues has sung the praises of our Garden Support Fund.

Introducing our five new Customer Forum members

We’re delighted to be able to welcome a number of new members to our Customer Forum.

Community Grants Fund launched by Group

We recently launched our Community Grants Fund to support registered charities and not-for-profit organisations across the communities we serve.

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