Longhurst Group policies

All of Longhurst Group's customer-facing policies go through a rigorous consultation process as part of our policy framework, with customer recommendations being taken on board when any new policy or associated procedures are written.  

The Longhurst Group Customer Forum carries out its assurance role before the policy is presented to our Group Board, so members can be reassured that in-depth customer consultation has been carried out and the policy reflects our customers’ views and priorities.   

For transparency, we’ll then add the new approved policy below, for all Longhurst Group customers to view.