Our customers and our communities

As a single organisation, operating from a strong financial and governance platform, we’ll be able to do more for our customers.
We will maintain the personal touch, providing a localised and dedicated service.
We will listen to our customers, care about our communities and support people to live the life they choose to.

Look to develop the Community Champion role across the organisation.
Continue to work hard to reduce social isolation.
Prepare colleagues to prevent crisis through early detection and intervention.
Provide access to mental health support and support to people experiencing domestic abuse.
Where appropriate, deliver the Longhurst Group Academy model across our communities to increase life skills and employment opportunities.
Provide a range of opportunities for customers to get involved to help shape and influence the services they receive and volunteer with community projects.
Use a comprehensive customer information database to proactively target support services for the customers and communities that need them most.
Provide access to support and activities for carers.
Find innovative ways to deliver a network of community initiatives.
Provide community-led solutions to local problems: listen, learn and deliver.

Provide access to services that support people to address financial hardship, manage their finances, maximise their income and address fuel poverty.
Extend our money advice service and our employability and training offer.
Extend our pre-tenancy preparation and tenancy sustainment services.
Help people access apprenticeships as a route to skilled employment.
Ensure the money we spend delivers wider social and economic benefits.
Develop House 2 Home projects across our communities.
Tackle homelessness by providing access to emergency short-term accommodation, move-on support, hostels and young persons’ foyers.