Our Voice - Autumn 2019

Hello and welcome to the Autumn 2019 edition of Our Voice – Longhurst Group’s customer magazine.

Every customer across the Group has received a copy of this edition, whether that’s in print or via email. If you’d like to change how you receive your copy, just let us know.

As ever, there’s something for everyone, we hope you enjoy your read and we look forward to bringing you the next edition later in the year.

On the cover Proving that age is just a number!

Residents at our Friary Court extra care scheme played host to 17 four-year-old children as they chatted, sang songs and shared a lunch date.

Help us do even more to improve lives

We are creating a brand new customer group to influence what we do and how we do it. Find out how here.

You said, we did

We always value your feedback. We take it all on board and look to improve our service based on what you tell us. Here are the latest outcomes from some of the comments we have received from you.

Our Good Deeds campaign is back

Our Good Deeds of Christmas campaign is returning this year – and once again, we need your help! Why not nominate someone today.

Improving Lives Helping to test new dementia app and website

Customers at our Mary Street extra care scheme in Birmingham have helped trial and develop a pioneering new tool to help improve dementia care.

Money and Employment advice

Colleague tells of her domestic abuse experience

We are proud to support the Chartered Institute of Housing’s Make a Stand campaign. After signing up to the campaign, a number of colleagues have since come forward to tell their stories.

We're ranked in the top 50 landlords

We are delighted to have once again been included in the Top 50 landlords by a national magazine

New partnership to help domestic abuse survivors equip their new home

We have established an innovative partnership with a student furnishing company to help equip accommodation for victims of domestic abuse.

Celebrating Our Fair View Court Scheme turns 15

Customers and colleagues helped stage an open day to celebrate its 15th anniversary.

Save energy and money around the home

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