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Update: Temporary changes to our repairs phonelines

Next month, (April 1), Mears Limited will replace Wates Living Space as our repairs contractor for the following 12 months.

To enable them to prepare for the start of the new contract, Mears will be taking all new routine repairs calls from today (Thursday, March 11).

Meanwhile, Wates will handle only emergency repairs calls and existing repairs queries from this date until the contract ends.

It’s important to say that Wates will continue to deliver the service as normal until March 31, after which, Mears will assume responsibility for all repairs-related calls from our customers.

To report a new routine repair, call 0300 123 1745 and press option 1 for repairs, followed by option 2 then option 2 again.

 For emergency calls and existing repairs queries, call 0300 123 1745 and press option 1 for repairs, followed by option 2 and then option 1.

If you’re a customer with an existing repair and it’s not been possible to complete it before March 31, please be assured that it will be picked up by a designated team of colleagues at Mears, who’ll contact affected customers directly to arrange new appointments.

If you’ve already reported a repair to Wates, there’s no need for you to re-raise it with Mears; all existing jobs will be transferred to our new contractor in readiness for the change.

Please note, due to the significant challenges posed by the ongoing Coronavirus pandemic and the upcoming change in contractors, it may take longer for your repair to be completed.

We apologise for any delays and thank you for your continued patience and understanding during this time.

If you have any questions, please call us on 0300 123 1745.

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