Mears Limited assumes responsibility for our repairs contract
Mears Limited has now taken over as our repairs contractor on a contract for the next 12 months.
The new provider is now solely responsible for handling routine and emergency repairs across our operational area. Mears will also continue to provide our heating repairs and servicing contract.
Mark Rogers, our Director of Assets and Property Services, said: “As an organisation, we’ve recognised that we need to reshape the way the repairs service is delivered to our customers in the longer term.
“To enable us to transition to this new way of working from 2022, we’ll be working with Mears for a period of 12 months.
As ever, we’re really keen to hear our customers’ views and we look forward to working with you during the transition period to 2022 in order to help us shape how this service will look in the future.”
If you’ve an existing repair that hasn’t been completed yet, these are being picked up by a specialist team at Mears, which will contact you to arrange new appointments.
Despite the change in contractor, there is no change to the way that you usually report your repair.
To report a repair, call 0300 123 1745, press option 1, followed by option 2.
Leaseholders should continue to call 0345 60 88 006, pressing option 2.
Colin Middlemass, Chief Operating Officer for Mears said: "This builds on an already strong relationship with Longhurst Group and will see our teams repair and maintain over 18,500 properties.
We look forward to getting down to work and meeting residents again - please be assured that all of our teams will be working in a very safe and careful way as we have throughout the pandemic.”