Longhurst Group makes changes to repairs service

Longhurst Group will make a change to our repairs service next year.

In March, our existing agreement that sees Wates Living Space deliver our repairs service will come to an end.

Wates will continue to deliver the service as normal until this date, after which, Mears will take on responsibility of the contract for a period of 12 months.

Mark Rogers, Director of Assets and Property Services, explained: “As an organisation, we’ve recognised that we need to reshape the way the repairs service is delivered to our customers in the longer-term.

 “To enable us to transition to this new way of working from 2022, we will be working with Mears for a period of 12 months.

“We already have an existing relationship with Mears, which is delivering heating repairs and servicing, and so we anticipate that the transition to the new interim arrangement will be a smooth one.

“As ever, we’re really keen to hear our customers’ views and we look forward to working with you during the transition period to 2022 in order to help us shape how this service will look in the future.”

It’s really important to say that customers won’t have to do anything to prepare for the upcoming change of contractors.

More information, including answers to any questions customers may have, will be shared in the coming months.

In the meantime, customers with any further queries are encouraged to contact our Service Centre on 0300 123 1745

Leasehold customers should continue to report their repairs using the dedicated leasehold line - 0345 60 88 006 and pressing option 2.

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