Me and my home
Cost of living
We’ve put together some information about where and how to find support. Whatever challenges you’re facing, we want to help.
Customer wellbeing
Investing in you, your family and the community.
Employment and skills
If you are looking to find work, want to brush up on your skills or learn new ones, we can help you.
Money advice
We have a team of money advisors across our region who are here to help you if you’re struggling with your finances.
Repairs and maintenance
Working with our specialist contractors, we're committed to providing a repairs and maintenance service that you can rely on.
How to pay your rent
We offer a wide range of payment methods to make it easy for you to pay your rent and offer support to help you manage your payments.
Mould and condensation
Mould not only looks unpleasant, but can cause damage to your health, your home and belongings.
Aids and adaptations
We provide an aids and adaptations service which can support our customers.
Customer charters
Our Customer Charters outline the service you can expect to receive as one of our customers.
Home contents insurance
Home contents insurance covers the loss or damage to the things in your home that aren’t part of the structure or building.
Home safety
We take the safety of our customers and their families very seriously. We want you to feel safe and secure in your home.
Safeguarding
We're committed to protecting people's health, well-being and human rights.
Welfare benefits
Keep up to date with information about benefit changes online so you understand whether you can apply to receive financial support.
Change your name
We know there are many reasons why someone may change their name or be known by a different name.
Aftercare
Here you will find all the information you need on your new home, including reporting a repair.
Get involved
We believe you can help us to realise our vision of 'improving lives' by checking we’re taking the right approach.
Give us your feedback
Tell us how we performed as soon as you use one of our services.
Permission to alter your home
Please inform us of any internal or external physical alterations you wish to make to your property.
Report a defect
If your home was built within the last year and has a problem, repairs to your property are known as defect repairs.
Report ASB
Report anti-social behaviour in your community. We'll see how we can help to resolve a problem where you live.