The below videos were created by our repairs contractor, Mears. They aim to help you complete basic plumbing repairs in your home. However if you're unsure, please give us a call on 0300 123 1745, and press option 1 to report a required repair.
How to stop a leak
Hi, I’m Tanisha from Mears and as one of the UK’s biggest providers of repairs and maintenance, we understand that sometimes things can go wrong within your home.
So, we have decided to shoot a few quick-fix videos to show you how to do a few repairs. Now we’re going to show you what to do if you have a leak on any of your water appliances.
This is called an isolation valve; this is normally found on the water pipework leading up to your appliance. To stop the leak on your appliance all you need to do is get a flat head screwdriver and put it in the slot. Turn the valve 90° to isolate the appliance. When the screw is in this position that means the appliance is fully isolated.
For your safety turn off the water supply if the leak persists and get someone to help if needed.
I hope you found this video useful, for more information please check out our website.
For more information on how to stop a leak, please click here to download the Mears fact sheet.
How to unblock a toilet
Hi, I’m Rob from Mears.
In this video we are going to show you how to unblock a toilet. To get started you need a mop, a plastic bin bag and a set of rubber gloves.
Right, now we’re going to show you how to unblock the toilet.
First, we’re going to check for any leaks around the back of the toilet, make sure everything is secure round there. Yeah that’s all fine.
Now we’re going to move onto plunging the actual toilet. We’ve got our standard mop here, we’re just going to put a little bit of moisture on there, just dampen the head of the mop, and then we’re going to place it inside our black plastic sack. Right to the bottom holding the sack at the top to make sure it doesn’t come detached.
Now place the mop into the toilet and plunge, with a little bit of force - a bit of energy because that action is what actually clears the blockage.
After three or four plunges remove the mop and just have a look to see if the blockage is cleared. If the water has gone right down and the blockage appears clear, then give the toilet a little flush making sure it all flows away nicely.
Yes, that’s all clear, everything is good. We will now take our bag off, very carefully we remove it over the toilet, turn it inside out and now dispose of the bag safely in the bin.
And check the back of the toilet for any leaks.
And remember if there’s any problems, or if the issue persists call the Mears repairs team.
A couple of tips for your safety to remember, remove any waste safely, check behind the toilet for any leaks and if you’re not confident get someone to help you.
Thank you for watching this video we hope it was helpful. For more information download the fact sheet by following the link below.
For more information on how to unblock a toilet, please click here to download the Mears fact sheet.
How to unblock a sink
Hi, I’m Rob from Mears.
In this video we’ll be showing you how to unblock a sink. There are many things that can cause blockages to sinks - hair, food, oil and fat, to name a few.
The use of a plug strainer in future will help prevent these.
To unblock the sink, you’re going to need a plunger and a couple of pieces of cloth.
Here are the steps to unblock the sink.
Check underneath the sink to make sure all of the pipes are capped. Place a cloth underneath to catch any leaks. Place the plunger over the plug hole, remembering to cover the overflow to stop the blockage coming up through the overflow.
Plunge, and if the water is still blocked or slowly runs away then continue to plunge. To check the blockage is removed fill the sink up with water, pull the plug out and make sure it runs away correctly. That’s flowing nicely now.
A couple of tips for your safety. Remember to remove all of the waste. Put a cloth underneath the pipes in case of any leaks. And use warm but not boiling water and be careful not to scald yourself.
Thank you for watching this video, we hope it was helpful. For more information, download the fact sheet by following the link below.
For more information on how to unblock a sink, please click here to download the Mears fact sheet.
Shower head replacement
Alright I’m Paul, and I’m a plumber for Mears.
Today I’m going to show you how to change the showerhead and hose on a non-electrical shower.
First things first you’ll need to get a new showerhead and hose. You can get this from your local DIY store, but make sure that it fits a non-electrical shower.
Step two, you’d unscrew your old shower hose from your taps. Make sure your new shower hose has its rubber seal so that it won’t leak.
Last of all you screw your new shower hose onto your taps, and it should be all good to go,
So, to recap. Step one: Buy your new showerhead and hose from your local DIY store. Don’t forget to check that it’s for a non-electrical shower.
Step two: Unscrew your old shower hose from the taps.
Last of all: Screw your new showerhead onto the new hose and attach the whole thing back onto the taps.
Make sure the area you’re working in is dry, so you don’t slip. If you have any other problems, please ring Mears and we’ll be happy to help.
For more information on how to replace a shower head, please click here to download the Mears fact sheet.
Toilet seat replacement
Hi, I’m Paul and today I’m going to show you how to renew your toilet seat.
Note: clean and disinfect around the old toilet seat, to avoid the spread of germs.
Your old toilet seat is held on by nut and bolts, which you’ll find round the back of the toilet.
To remove the toilet seat, undo the nuts either side and then simply lift the seat off. Sometimes these bolts might be too tight, so you’ll need an adjustable spanner to help you get them off.
To fit your new toilet seat, put the bolts through the holes on the toilet then tighten up the nuts underneath. These will only have to be hand tight but make sure they’re stable.
So, to recap. Undo the nuts either side then simply lift the seat off. To fit your new toilet seat put the bolts through the holes on the toilet then tighten up the nuts underneath these will only have to be hand tight but make sure they’re stable.
If you have any trouble with this, please give us a call and we’ll be happy to help.
For more information on how to replace a toilet seat, please click here to download the Mears fact sheet.