Change accessibility  Google translate  Change contrast   Font size 

Google translate Google translate
click to choose
Colour contrast Contrast
Font size Text size

How-to: Gas and electric

The below videos were created by our repairs contractor, Mears. They aim to help you complete basic gas and electric repairs and checks in your home. However if you need to report a major repair, please give us a call on 0300 123 1745, and press option 1 followed by option 2.

Central heating checks

Central heating checks: Video transcript

Hi, I’m Tanisha and I’m a gas engineer for Mears. Today we’re going to talk about a few checks that you can do on your central heating system if it’s not working.

The first thing you need to do is check if you’re in a prepaid or post-paid meter. If you’re in a prepaid meter, please make sure you have enough credit on your meter. If you’re in a post-paid meter and you have no gas please contact your provider.

Let’s look at the checks that you can make:

This is an example of a post-paid meter. Before you call the repairs line, please make sure that the handle is in the upright position, allowing gas to flow through the meter and into your property. Some gas meters will be found inside your property and sometimes they’re outside, but either way the handle should always be in the upright position.

The next thing you need to check is your boiler pressure. This is your pressure gauge, your pressure gauge is normally on the front, sometimes underneath or sometimes on the side of the boiler. The pressure should be between one and two.

Not all boilers will have a pressure gauge some boilers are digital and the pressure will be displayed in bar - that’s what pressure is measured in.

Some boilers you can top up the pressure yourself, using one of these. This is called an external filling loop, all you need to do is slowly move the black levers in the downward position, allowing water to flow through the pipes. Please keep your eye on the gauge, when the gauge is between the one and the two, turn the levers off.

Sometimes you may just need to reset your boiler. This button is normally found on the front of the boiler.

Sometimes your boiler might develop a fault internally. Most boilers nowadays have digital display screens, so it will either tell us an F code or an S code. Either way if you call up the repairs line and tell us these codes, we can have a rough idea of what parts to bring and what the issue may be.

Some models may not have a digital display screen, in that case the boiler will have a flashing light sequence as shown here.

  • For your safety contact your gas provider if your gas display is off.
  • Contact the Mears repair centre if you have a fault.

How to bleed a radiator:

Please check all your radiator valves are open. You can open them by turning them anticlockwise between one and five. One obviously being minimum and five being maximum.

If you turn on your heating and find that your radiator is colder at the top and hotter at the bottom, this could be because there is air in there, and they may need bleeding.

So, to bleed your radiators you’re going to need two things - a radiator key and a cloth. The first thing you need to do is find the bleed point on the radiator, on most radiators this will be a little square. Put the key on the square and turn anticlockwise to release any air. Once you hear all of the air come out, keep the cloth underneath the bleed point until water starts to appear.

When the water starts to appear turn the key in the other direction to tighten up the bleed point. The next bit, now this is important, is to make sure you put the pressure back up on the boiler between one and two. Please also check your programmer and timer.

Please make sure that the thermostat is turned up. If the thermostat temperature isn’t high enough the boiler will not fire.

  • For your safety always use a cloth and bleeding radiator.
  • Ensure the boiler pressure is between one and two after bleeding

I hope you found this video useful, for more information please check out our website.

Download the fact sheet

For more information on how to carry out central heating checks, please click here to download the Mears fact sheet.

Appliance testing

Appliance testing: Video transcript

Hello, I’m Luke, an electrician from Mears.

Sometimes your electrics might go off suddenly and this is probably because your fuse board has tripped out.

I’m going to run through an appliance test with you. An appliance test is safely removing any appliance which is causing the fault, using the process of elimination.

Step one: safely turn off and unplug all appliances you have in your property.

Step two: make sure all of the switches are in the on position on the fuse board, facing up.

Step three: plug-in and switch on all of the appliances individually. The one that causes the electrics to trip will be your faulty appliance.

It’s always handy to keep a torch nearby in case your electricity does go off.

So, to recap.

Step one: switch off safely unplug all appliances.

Step two: reset switches on the fuse board to the upwards on position.

Step three: plug-in appliances individually when the electric trips that’s your faulty appliance.

If you don’t feel comfortable carrying out your appliance test just give Mears a call, we’ll happily come out and help you. Cheers.

Download the fact sheet

For more information on how to carry out appliance testing in your home, please click here to download the Mears fact sheet.

Storage heater systems

Storage heater systems: Video transcript

Hiya my name is Joe, electrical QS for Mears.

During the winter months when you start to use your heating sometimes you may notice it doesn’t work properly. The most common reason we find your storage heater isn’t working, is that the fuse board controlling your storage heaters, is often switched off.

Step one: Please ensure that all the switches within your off-peak fuse board are in the on position pointing upwards.

Step two: Please ensure that all the heaters that you want to use are switched on at the wall.

Step three: Please ensure that the input and output dials at the top of the heater are set at 3/4 of the way clockwise.

Please note your heaters won’t heat up straight away, they take time to charge up and you should notice the heat in the morning.

Step one: Please ensure that all of the switches within your off-peak fuse board are in the on position pointing upwards.

Step two: Please ensure that all the heaters you want to use to switched on at the wall.

Step three: Please ensure that the input and output dials at the top of the heater are set at 3/4 of the way clockwise.

If after 12 hours overnight you’re still experiencing problems, please give Mears a call and we’ll be happy to help.

Menu Clock House Get involved Headset Magnifying Lock Burger menu Close Wrench Wallet Heart Life ring Chevron down Chevron left Chevron right Facebook Twitter Instagram Youtube TikTok Lightbulb People Map pin Blocks List GBP Arrow right Search care Longhurst Group Longhurst Group L & H Homes L & H Homes Friendship Care and Housing Friendship Care and Housing Libra Treasury Libra Treasury Spire Homes Spire Homes Keystone Keystone Axiom Axiom