Keeping a pet in your home

We recognise that pets can be a big part of the family. We also know that animals can bring great comfort to you and help with your well-being. This is important to us and is why we have changed our policy and procedure around allowing pets in the home.

We have removed the need to seek written permission to keep pets in our general needs houses, and also in flats where there are no more than three floors.

For sheltered housing and care and support properties, any request will be considered on its own merits, and where appropriate, in consultation with any other customers who may be affected. To request permission please speak to your scheme/service manager or contact your local customer Customer Services team on 0300 123 1745.

We have a small numbers of flats where it is not appropriate to have a cat or a dog and we will ensure this is clarified in our available homes adverts and also during our pre tenancy assessment.

Please read below for more information on our pet policy.

Keeping a pet in your home

We will allow permission to keep a pet in your home. In flats, this is restricted to a small/medium sized dog or one cat. 

Under no circumstances will permission be given to breed or offer any animal(s) for sale from a Group property.

If outside accommodation for a pet is required, other than a hutch or pen for small animals, written permission must be obtained before it is built. Any application must include plans of the proposed construction and detail the animal(s) to be kept.

Exceptions

Assistance dogs, such as guide dogs for the blind, hearing dogs for the deaf or dogs for the disabled, will always be permitted. The Equality Act 2010 prohibits anyone renting or selling a property from discriminating against a disabled person; this includes discriminating against a person with an assistance dog.

Prohibited pets

Dogs listed in the Dangerous Dogs Act 1991 and any animals listed in the Schedule of the Dangerous Wild Animals Act 1976 will not be given permission to live in one of our homes, with no exceptions. This is to protect the health and safety of any customers and Group employees who may come into contact with them.

If we are made aware of any customer that keeps any pets as described above, we will treat this as a breach of tenancy and commence legal proceedings to obtain possession of the home.

Pet Welfare

Customers are responsible for the health and welfare of their pets. Under the Animal Welfare Act 2006, this is called a duty of care. This requires proper day to day management and care of the pet. If customers have any questions about the care of their pets, they should contact their vet or a suitable accredited animal welfare organisation. Routine healthcare must include regular control of parasites (fleas and worms), vaccinations and neutering where appropriate. Should we become aware that a pet is not being given due duty of care, we will take steps to inform the relevant professional organisation, such as the RSPCA, and may consider prohibiting the keeping of the pet or any future pets in the home.

Care and Support

Any request will be considered on its own merits and where appropriate, in consultation with any other tenants who may be affected.

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