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Our success stories

Are you interested in joining one of our customer panels? 

By joining one of our customer panels, you can help us make positive changes for all our customers.

You can get involved and help check we're taking the right approach, track our performance and influence the decisions we make.

Here are just some of the ways our customers have helped us to improve our services.

Our Reading Panel helped us to improve the letters we send to our customers.

Four customers looked at letters we sent to customers about gas servicing and helped us improve them.

Customers scrutinised our re-let standards policy by looking at complaints, feedback and best practise and made several recomm…

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