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Our success stories

Are you interested in joining one of our customer panels? 

By joining one of our customer groups, you can help us to implement positive changes.

If you live in one of our homes and/or receive care and support from us, you can help to shape the services we provide.

Our customer groups are involved in checking we’re taking the right approach, tracking our performance and influencing the decisions we make.

Below are just some of the ways our customers have helped us to improve our services.


Get involved Reviewing aftercare and mutual exchange letters

Our customer-led Reading Panel took part in a review of our aftercare and mutual exchange letters, making recommendations to improve and simplify the communications we send to customers.


Get involved Reviewing gas servicing and radon letters

The Longhurst Group Reading Panel reviews our letters and other communications to customers. A panel of four customers took part in a review of our Gas Servicing and Radon letters.


Get involved Customers shape our re-let standards policy

Recently, customers took part in a scrutiny exercise of our re-let standards policy, looking at complaints, feedback and best practise in other providers. Here are the results of that feedback.


Get involved Clean and green inspectors update January 2022

Take a look at how our Clean and Green Inspectors scored our grounds maintenance and communal cleaning services.

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