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Mystery Shopping

Customers like you can help us to improve the quality of the services that you receive - by carrying out mystery shops.

Our group of mystery shoppers carry out four mystery shops a month - two phone calls and two emails and provide feedback on how their enquiries were handled. As well as making sure the responses they’re getting are correct, they also provide a rating on:

  • Politeness
  • Helpfulness
  • Professionalism
  • Friendliness
  • Amount of interest given.

We take the feedback provided by our mystery shoppers and provide reports back to our Customer Service Managers. This means any areas of training can be implemented and positive feedback can be celebrated. Feedback reports are also supplied to our Longhurst Group Customer Forum.

Our mystery shoppers are making a positive impact on other customers’ lives, by making sure our services are up to scratch.

As a token of our appreciation, mystery shoppers are gifted £10 Love2Shop vouchers for completing four shops a month.


Register your interest 

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