Property repairs contract

During 2021, Mears started their interim contract. Regular updates were provided about their performance and the plans to procure a new contractor. A member of the Customer Forum was involved with the evaluation process and provided updates on the progress. The second phase of the evaluation process is now being worked on.

The Customer Forum championed the Customer Voice and requested that the new contract should have more than one contractor to work on regional repairs. The Procurement Team has taken this feedback on board.