Performance information is better presented, more in-depth, with an excellent commentary.
It’s now visible to all customers on the website and in Our Voice magazine, providing transparency in data performance.
The number of satisfaction surveys now includes new customer views, aids and adaptation and anti-social behaviour (ASB).
Opportunity is given to escalate areas of concern to the Board, however, those areas identified were already highlighted as areas being monitored by them. We’re receiving regular updates, for example repairs, voids standard, call handling and complaints handling.