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Formal meetings

Our annual meeting with Group Board took place in July 2021 where the following themes were discussed:

Customer Engagement, Repairs, Grounds Maintenance and Improving Lives.

An action plan was developed which’ll be monitored throughout 2022.

The topics covered in meetings were:


  • Connecting with the Board
  • Covid update
  • Performance
  • Rant and Rave update
  • Repairs procurement report
  • Repairs procurement and repairs mobilisation


  • Covid update
  • Performance
  • Scrutiny project update
  • Grass roots engagement update
  • Anti-social behaviour management


  • Covid – lessons learnt
  • Modern slavery
  • Working Smarter Together
  • Complaints
  • Financial year end info
  • Health and safety report
  • Customer Engagement impact assessment and next steps
  • Consumer standard assurance


  • Covid update
  • Performance
  • Community investment
  • Equality, Diversity & Inclusion work with customers


  • Key health and safety roles and responsibilities
  • Emerging health and safety topics
  • Customer service update
  • Customer satisfaction report
  • Repairs procurement and interim repairs service
  • Customer Survey results – safe and secure
  • Clean and Green Inspectors update

Roundtable discussion

The aim of the meeting was to have an open and face-to-face discussion on:

  • Appointing a Forum Chair and Vice Chair
  • Purpose of the Forum
  • Code of Conduct
  • Role of Engagement Team
  • Meetings and meeting frequency
  • Opportunity for members to connect outside of Forum meetings
  • Greater Customer Connectivity proposals explored

This represents the determination and seriousness of Longhurst Group to fulfil its commitment of customer involvement and meeting the requirements of the Government’s Social Housing White Paper.

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