Covid-19 pandemic

The continuation of the Covid-19 pandemic has had a major impact on many aspects of Longhurst Group business:

• Customer service, where reduced number at work caused longer call waiting times for customers
• The ability to source materials
• Reduced numbers of personel, impacted on the schedule for repairs and maintenance
• In all cases Longhurst Group informed the Customer Forum that remedial actions were put in place SAP to help to overcome the issues and these have been continually monitored
• It also let the continuation of Teams meetings rather than face-to-face meetings for the Customer Forum, which have proved very successful
• Plans are in place to have a mixture of face-to-face and Teams meetings in the future.

Longhurst Group changes include Working Smarter Together, embracing a digital first approach; new role types with colleagues working in neighbourhoods more regularly and increased social presence.

There are now three office locations, Boston, Rushden and Beechdale; with Rushden being made Head Office. The Group continuing to maintain and improve services while making these changes.