Help to shape your services

By taking part in our satisfaction surveys, you will be helping us to improve the services we deliver. These surveys are sent to customers on schemes who pay for communal cleaning and/or grounds maintenance through their service charge. Each quarter of the year, we email a survey to each of these customers that we have email addresses for, asking them to score their satisfaction with the services.

Help to shape your services

Please share your views about YOUR scheme!

By taking part in our satisfaction surveys, you will be helping us to improve the services we deliver.

These surveys are sent to customers on schemes who pay for communal cleaning and/or grounds maintenance through their service charge. Each quarter of the year, we email a survey to each of these customers that we have email addresses for, asking them to score their satisfaction with the services.

These surveys have evolved each quarter, as we recognised that, for some of our schemes, we only had email addresses for a handful of customers, while in other cases, none at all.

In response, we are in the process of distributing postcard surveys to those schemes where it was felt this method of communication would work better.

We have also now added a tick box to enable customers to highlight areas of dissatisfaction or in which we can improve.

Once the results have been collated, they are sent to the Property Services Assistant responsible for the scheme to analyse – they can then review pictures or visit the scheme and make necessary changes where required.

We want your feedback – positive or otherwise – so that we can take the necessary action. It only takes a few minutes to complete a survey and it could make a huge difference.

Helen Bird, Customer Engagement Manager, Longhurst Group

In order for the initiative to benefit all customers, we really need to hear your views.

Helen Bird, Customer Engagement Manager said: “These surveys can really help to shape the services that customers receive from Longhurst Group.

“We want your feedback – positive or otherwise – so that we can take the necessary action. It only takes a few minutes to complete a survey and it could make a huge difference.

“Next time you receive a survey from us, whether that be via email or one of our postcard surveys, please fill it in and share your views.”

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