Leasehold

Role of the scheme manager

Q:

What is the role of the Scheme Manager?

A:

As a resident you will be able to use a range of services designed to help you keep your independence and ensure your well-being.

Most of the Leasehold Retirement Schemes are provided with a Scheme Manager who will be your first point of contact during normal office hours.

The Scheme Manager plays a vital role in the life and day to day running of the scheme. They act as the focal point for the delivery of services to you to ensure the scheme is run smoothly and the buildings and grounds are well-maintained.  

Our Scheme Managers have a balanced, mature and friendly personality and are committed to both the welfare of residents and to the corporate values and ethics of the organisation.

Our Scheme Managers normally work between 9.00am to 5.00pm Monday to Friday with one hour for lunch.  However, this can vary dependent upon individual scheme requirements.  

Q:

What are the responsibilities of the Scheme Manager?

A:

Our Scheme Managers are essential to the professional and effective delivery of the following day to day services and responsibilities:

  • Welcoming new residents and explaining the services and facilities provided
  • Overseeing the general welfare and well-being of our residents
  • Responding to emergencies
  • Ensuring a safe living environment is maintained in accordance with Health & Safety requirements
  • Promoting and maintaining a caring and independent community
  • Encouraging the social welfare of residents by assisting in the facilitation of social events and activities
  • Making sure that repairs (for which we are responsible) are carried out quickly, effectively and provide value for money
  • Advising on local services
  • Ensuring that the appearance of all communal areas are maintained to a high standard
  • Providing service charge and payment advice 
  • Assisting residents and their families to access additional care and support 

Relief Scheme Manager
When your Scheme Manager is off duty, on holiday or sick for short periods of time, the 24-hour emergency call monitoring service will always respond to any alarm call.

However, for extended periods of planned or unforeseen absence, we will endeavour to supply a relief Scheme Manager in accordance with the provisions of a Local Agreement.

Q:

What is the procedure if there's an emergency?

A:

If the emergency call system is activated and your Scheme Manager is available, they will immediately respond by visiting the resident concerned and will, if necessary, access the property using a master key. They will then assess the situation and take appropriate action dependent upon the circumstances.

In the event that the Scheme Manager is unavailable during an emergency situation, Central Control will respond and assist you. If Central Control respond but receive no response from you or they are otherwise unable to assess your potential condition, they will automatically contact the emergency services and the resident’s nominated emergency contacts.  

Q:

What is excluded from the Scheme Managers responsibilities?

A:

Whilst our Leasehold Retirement Schemes are specifically designed for independent living in later life, the services and facilities provided on our schemes are not designed to accommodate the complex needs of residents who may, over time develop progressive illnesses affecting their physical and/or mental health.

With that in mind, it's important to note that it is not within the remit of our Scheme Managers to provide a professional care service. Specifically, our Scheme Managers are unable to provide the following:

  • Provide nursing care or administering medication
  • Perform emergency first aid
  • Lift a fallen resident
  • Handle residents’ money or deal with their financial affairs
  • Provide meals
  • Provide a repairs service
  • Providing a shopping service
  • Providing a prescription collection service
  • Providing a taxi service

Q:

What is assisted living?

A:

Whilst we do not provide care and health services ourselves, we can provide you with details of providers of such services in the local area.   By speaking to us, either directly or through your Scheme Manager, you may become aware of additional services that you may not have previously known about and these services can be tailored to your specific needs. 

The benefit of receiving support or help when you need it is that you can often enhance your lifestyle and enable you to remain in your home for as long as possible.  

Please speak to your scheme manager to see how they can assist you. 

Emergency Call System and Smoke Alarms – Hardwired

Q:

What personal alarm and lifeline systems do we offer?

A:

To provide peace of mind whilst at the same time ensuring complete privacy and independence, a two-way speech and alarm system is fitted in each private property and within the communal buildings (where provided). A personal alarm pendant is also provided to each property. When you first move into your home, your Scheme Manager (where provided) or an officer will be happy to explain to you how to use the system.

What is the cost?
The cost for providing and maintaining the emergency call system and the associated monitoring service is provided for within the service charge.  

Who responds to the alarm system?
In the event that the alarm system is activated, your call will be answered by your Scheme Manager (where provided) or by the Emergency Call Monitoring Service Central Control who will assess the situation and take appropriate measures dependant on the circumstances. 

Please note that the emergency call system acts in the same way as a ‘walkie talkie’, where only one person can speak at any one time. 

If the emergency call system is activated but you do not respond when spoken to, the following emergency procedures will be actioned:

  • If the Scheme Manager is on duty they will access your property using a master key to investigate the call and take appropriate steps to ensure your welfare
  • If Central Control responds they will provide you with appropriate assistance depending on the circumstances
  • If Central Control receives no response from you when calling you back or they are otherwise unable to assess your potential condition, they will automatically contact the emergency services and your nominated emergency contacts

When would we contact your nominated emergency contact?
In a genuine emergency situation, the Scheme Manager or Central Control will also call your nominated emergency contacts to advise them of the situation and where necessary, to request their attendance to assist the Scheme Manager and/or the Emergency Services.

It is, therefore, important that you inform us of any changes to your emergency contact details, e.g. mobile phone numbers. 

How is the emergency call system fitted?
In the majority of properties (excluding those with dispersed lifeline units – see below), the emergency call system is hardwired and linked into a dedicated emergency call landline serving the whole Scheme, usually located within the communal building. There is, therefore, no requirement for residents to have a functioning landline within their own property for the system to work. 

Wall mounted speech modules will be fitted in various rooms within the property.  A pull cord will also be fitted to each of these modules for use in the event of a fall.  

We do not recommend that you remove, shorten or tie up your pull cords and we will not accept any responsibility in the event of an emergency, should we find that you have done this.

If formal permission is requested in writing to remove or shorten pull cords, you will be requested to complete a disclaimer.

Missing or damaged pull cords must be replaced if your property is re-assigned/sold.  Failure to do so will result in a charge being made.

Q:

What are our legal obligations?

A:

We are legally obliged to provide and maintain an emergency call system within your property in accordance with the terms of the lease. Equally, the leaseholder is legally obliged to co-operate. Reasonable demands to ensure that the emergency call system installed within your home is operational at all times.  

Q:

Will I receive a pendant?

A:

In conjunction with the emergency call system, many of our schemes also offer a pendant facility.  The pendant is supplied with a cord, which is worn around the neck, a wristband or lapel clip.  It should be noted, however, that pendants only work effectively within the confines of the Scheme and must never be relied upon outside of the Scheme itself.

Pendants operate using a sealed battery with a typical life span of approximately 5 years.  When the battery reaches a low charge, Central Control will receive an automatic low battery alert and will contact L&H Homes to arrange for a replacement pendant.   

When do I wear the pendant?
We would highly recommend that you wear a pendant if you are unwell and/or prone to falls or have restricted mobility.  Pendants are also waterproof so can be worn in the bath or shower. 

What if I lose the pendant?
If you lose your pendant or it is fault/damaged, please contact us for assistance.

Should the pendant facility not be available as a standard feature of your emergency call system, you can hire a pendant from us. Should you wish to do so, please contact us for further information.

Do I have to hand back the pendant if I move?
Pendants form part of the Scheme’s emergency call system and should be returned to the Scheme Manager (where provided) or otherwise left in the property if your property is re-assigned/sold.  Failure to return a pendant will result in a charge being made for a replacement.

Q:

How does the smoke alarm work?

A:

The smoke alarm(s) installed within your property are connected to the emergency all system and have a battery back-up in the event of a power cut. 

Smoke alarms are periodically tested by your Scheme Manager (where provided) and are also serviced on an annual basis by our approved contractors.

What happens if the smoke alarm is activated?
If a smoke alarm is activated, the Scheme Manager (where provided) or Central Control will automatically be alerted and will contact you to assess the situation.

If a Scheme Manager is able to attend straight away, they will assess the situation and where necessary, will call the emergency services and help to evacuate you from the premises.  If the Scheme Manager is satisfied that it is a false alarm, e.g., burnt toast, they will assist you in silencing the alarm before closing down the call.

However, if a Scheme Manager is unavailable, Central Control will contact you and request that you take appropriate measures to ventilate the premises by opening doors and windows.  However, if you are unable to silence the alarm within 3 minutes, the operator will be required to call the fire service.

Q:

What are heat detectors and where are they fitted?

A:

Heat detectors respond to changes in temperature, rather than smoke. Where Heat Detectors are provided, the same procedure as for smoke alarm activation will be followed.

Q:

What are carbon monoxide detectors and where are they fitted?

A:

The sensing technology in a carbon monoxide detector accurately measures the levels of CO and the time of exposure, and is designed to sound before carbon monoxide levels become threatening.

Where carbon monoxide detectors are fitted these may not be connected to the emergency call system.  In the event that you hear a carbon monoxide detector sounding, please leave the building immediately and contact your Scheme Manager or the emergency call monitoring service for assistance.

Q:

Do you provide a daily reassurance calls?

A:

As a standard process where a Scheme Manager is provided and on duty, he/she will be happy to provide you with a daily reassurance call via the emergency call system to check that you are well and that there are no problems. 

However, we do respect an individual’s right to privacy so if you do not wish to receive this service, we will ask that you sign a form of waiver, which removes any responsibility from ourselves should an incident occur for which we were unaware of.

During the absence of a Scheme Manager Service, Central Control is able to provide automated re-assurance calls subject to reasonable notice being given.  Whilst there is a small additional charge for this service, a contingency fund is set aside within the scheme’s annual budget to accommodate this potential requirement.

Q:

When does the speech modules, pull cords, smoke detectors and pendants get tested?

A:

Central Control undertake an automatic, remote test of the emergency call system every 24 hours (usually early each morning) to ensure the system is fault free.  If any anomalies are identified, these are immediately reported and appropriate action taken to resolve the fault.

In addition, where a Scheme Manager is provided (including a visiting Scheme Manager), the Scheme Manager will test speech modules, pull cords smoke detectors and pendants on a regular basis.  Equipment will also be serviced by an approved contractor on an annual basis.

On schemes where no Scheme Manager is provided, the following procedures should be observed by residents.

If you have been supplied with a pendant - please press this once every month, at a time of your choosing and await a response.  When Central Control respond, please simply state that you wish to test the system.  The operator will respond by confirming to you that the equipment is functioning as it should.  If, in the rare event, a fault is identified, the operator will report to an engineer immediately and any fault will be rectified within 24 hours. 

You only need to press your pendant (if supplied).  There is no need to pull a cord or press the button on a wall mounted speech module.  The operator will be able to check that all systems are operating correctly via the pendant.

When doing so, please wait for Central Control to respond so that you can explain to them that you are just placing a test call.  If you do not respond to the call from Central Control, emergency procedures will be enacted.

Undertaking this routine also prolongs the life of your pendant’s battery.

If you do not have a pendant - please pull a cord or press the button on a wall mounted speech module or lifeline unit and observe the same procedure as above.

Q:

What is the procedure in the event of a power cut/equipment failure?

A:

Should power be lost to the scheme, the emergency call system will still operate for approximately 8 hours on its own back up batteries. If you have a power cut, the Scheme Manager or the emergency call monitoring station will be alerted and they will take appropriate measures to re-instate the power supply.

In the event of equipment failure other than a power cut, our approved maintenance and repair contractors is contracted to provide a 24 hour response to equipment failures within individual properties or a 4 hour response for faults affecting the whole Scheme. 

Q:

Can I purchase additional lifeline units or pendants?

A:

Please note that additional speech modules, pull cords and pendants may be purchased by contacting our Nottingham office on 0345 60 88 006.

Our Emergency Call Monitoring provider, Appello will also be happy to offer advice on additional products to support your independence including door-open alarms, vibrating pillow pads, flashing beacons etc  They can be contacted on 0333 321 4046 or by e-mail at sales@appello.co.uk

Emergency Call System and Smoke Alarms – Dispersed

Q:

What are our legal obligations?

A:

We are legally obliged to provide and maintain an emergency call system within your property in accordance with the terms of the lease. Equally, the leaseholder is legally obliged to co-operate. Reasonable demands to ensure that the emergency call system installed within your home is operational at all times. 

What type of alarm system is fitted to each property?
To provide peace of mind whilst at the same time ensuring complete privacy and independence, a two-way speech and alarm system is fitted in each private property and within the communal buildings (where provided). A personal alarm pendant is also provided to each property. When you first move into your home, your Scheme Manager (where provided) or an officer will be happy to explain to you how to use the system.

What is the cost?
The cost for providing and maintaining the emergency call system and the associated monitoring service is provided for within the service charge. 

Who responds to the alarm system?
In the event that the alarm system is activated, your call will be answered by your Scheme Manager (where provided) or by the Emergency Call Monitoring Service Central Control who will assess the situation and take appropriate measures dependant on the circumstances. 

Please note that the emergency call system acts in the same way as a ‘walkie talkie’, where only one person can speak at any one time. 

If the emergency call system is activated but you do not respond when spoken to, the following emergency procedures will be actioned:

  • If the Scheme Manager is on duty they will access your property using a master key to investigate the call and take appropriate steps to ensure your welfare.
  • If Central Control responds they will provide you with appropriate assistance depending on the circumstances.
  • If Central Control receives no response from you when calling you back or they are otherwise unable to assess your potential condition, they will automatically contact the emergency services and your nominated emergency contacts.

When would we contact your nominated emergency contact?
In a genuine emergency situation, the Scheme Manager or Central Control will also call your nominated emergency contacts to advise them of the situation and where necessary, to request their attendance to assist the Scheme Manager and/or the Emergency Services.

It is, therefore, important that you inform us of any changes to your emergency contact details, e.g. mobile phone numbers.

What is a dispersed lifeline system?
The dispersed Lifeline system installed within your property includes a ‘Lifeline’ telephone, pendant and radio triggered smoke detector.

Dispersed Lifeline systems will only function if plugged into a BT telephone socket within your property and connected to a functioning landline.

To ensure that we comply with our legal obligations in accordance with the lease, we will undertake periodic checks to ensure that Lifeline units are connected to a telephone line. In the event that we find this not to be the case, we will liaise directly with the leaseholder to make arrangements for a landline or GSM (mobile) connection to be installed at the leaseholder’s expense. Failure to comply with our reasonable requests in this regard will be deemed as a breach of the terms of the lease.

Q:

What personal alarm and lifeline systems do we offer?

A:

To provide peace of mind whilst at the same time ensuring complete privacy and independence, a two-way speech and alarm system is fitted in each private property and within the communal buildings (where provided). A personal alarm pendant is also provided to each property. When you first move into your home, your Scheme Manager (where provided) or an officer will be happy to explain to you how to use the system.

What is the cost?
The cost for providing and maintaining the emergency call system and the associated monitoring service is provided for within the service charge. 

Who responds to the alarm system?
In the event that the alarm system is activated, your call will be answered by your Scheme Manager (where provided) or by the Emergency Call Monitoring Service Central Control who will assess the situation and take appropriate measures dependant on the circumstances. 

Please note that the emergency call system acts in the same way as a ‘walkie talkie’, where only one person can speak at any one time. 

If the emergency call system is activated but you do not respond when spoken to, the following emergency procedures will be actioned:

  • If the Scheme Manager is on duty they will access your property using a master key to investigate the call and take appropriate steps to ensure your welfare.
  • If Central Control responds they will provide you with appropriate assistance depending on the circumstances.
  • If Central Control receives no response from you when calling you back or they are otherwise unable to assess your potential condition, they will automatically contact the emergency services and your nominated emergency contacts.

When would we contact your nominated emergency contact?
In a genuine emergency situation, the Scheme Manager or Central Control will also call your nominated emergency contacts to advise them of the situation and where necessary, to request their attendance to assist the Scheme Manager and/or the Emergency Services.

It is, therefore, important that you inform us of any changes to your emergency contact details, e.g. mobile phone numbers.

What is a dispersed lifeline system?
The dispersed Lifeline system installed within your property includes a ‘Lifeline’ telephone, pendant and radio triggered smoke detector.

Dispersed Lifeline systems will only function if plugged into a BT telephone socket within your property and connected to a functioning landline.

To ensure that we comply with our legal obligations in accordance with the lease, we will undertake periodic checks to ensure that Lifeline units are connected to a telephone line. In the event that we find this not to be the case, we will liaise directly with the leaseholder to make arrangements for a landline or GSM (mobile) connection to be installed at the leaseholder’s expense. Failure to comply with our reasonable requests in this regard will be deemed as a breach of the terms of the lease.

Q:

Will I receive a pendant?

A:

In conjunction with the Dispersed Lifeline system, you will be provided with a pendant facility. The pendant is supplied with a cord, which is worn around the neck, a wristband or lapel clip. It should be noted, however, that pendants only work effectively within your home and must never be relied upon outside of your property.

Pendants operate using a sealed battery with a typical life span of approximately 5 years.  When the battery reaches a low charge, Central Control will receive an automatic low battery alert and will contact us to arrange for a replacement pendant.  

When do I wear the pendant?
We would highly recommend that you wear a pendant if you are unwell and/or prone to falls or have restricted mobility. Pendants are also waterproof so can be worn in the bath or shower.

Do I have to hand back the pendant if I move?
Pendants form part of the Scheme’s emergency call system and should be returned to the Scheme Manager (where provided) or otherwise left in the property if your property is re-assigned/sold. Failure to return a pendant will result in a charge being made for a replacement.

What if I lose the pendant?
If you lose your pendant or it is fault/damaged, please contact us for assistance.

Should the pendant facility not be available as a standard feature of your emergency call system, you can hire a pendant from us. Should you wish to do so, please contact us for further information.

Q:

How does the smoke alarm work?

A:

The smoke alarm(s) installed within your property is/are connected to the Dispersed Lifeline system by way of a radio signal.  The smoke detector is fitted with a battery, which should be checked regularly and replaced, when the unit beeps intermittently.  If this occurs, please contact us for assistance.

What happens if the smoke alarm is activated?
If a smoke alarm is activated, the Scheme Manager (where provided) or Central Control will automatically be alerted and will contact you to assess the situation.

If a Scheme Manager is able to attend straight away, they will assess the situation and where necessary, will call the emergency services and help to evacuate you from the premises.  If the Scheme Manager is satisfied that it is a false alarm, e.g., burnt toast, they will assist you in silencing the alarm before closing down the call.

However, if a Scheme Manager is unavailable, Central Control will contact you and request that you take appropriate measures to ventilate the premises by opening doors and windows. However, if you are unable to silence the alarm within 3.

Q:

When does the lifeline units, smoke detectors and pendants get tested?

A:

Where a Scheme Manager service is provided (including a visiting Scheme Manager), the Scheme Manager will test Lifeline units, smoke detectors and pendants on a regular basis.  Equipment will also be serviced by an approved contractor on an annual basis.

On Schemes where no Scheme Manager service is provided, the following procedures should be observed by residents.

  • If you have been supplied with a pendant - please press this once every month, at a time of your choosing and await a response. When Central Control respond, please simply state that you wish to test the system. The operator will respond by confirming to you that the equipment is functioning as it should.  If, in the rare event, a fault is identified, the operator will report to an engineer immediately and any fault will be rectified within 24 hours
  • You only need to press your pendant (if supplied). There is no need to pull a cord or press the button on a wall mounted speech module. The operator will be able to check that all systems are operating correctly via the pendant
  • When doing so, please wait for Central Control to respond so that you can explain to them that you are just placing a test call.  If you do not respond to the call from Central Control, emergency procedures will be enacted
  • Undertaking this routine also prolongs the life of your pendant’s battery
  • If you do not have a pendant - please pull a cord or press the button on a wall mounted speech module or lifeline unit and observe the same procedure as above

Q:

What is the procedure in an event that there’s a power cut or equipment failure?

A:

Should power be lost to your property due to a power cut, the emergency call system will not operate until power is restored as your telephone line will be disabled.

If a power cut occurs and you are able to contact your Scheme Manager (where provided) or Central Control, they will be happy to make enquiries on your behalf to establish when power is likely to be restored.

In the event of equipment failure other than a power cut, our approved maintenance and repair contractors is contracted to provide a 24 hour response to equipment failures within individual properties. 

Q:

Can I purchase additional lifeline units or pendants?

A:

Additional Lifeline units and pendants may be purchased by contacting our Nottingham office on 0345 60 88 006.

Our Emergency Call Monitoring provider, Appello will also be happy to offer advice on additional products to support your independence including door-open alarms, vibrating pillow pads, flashing beacons etc  They can be contacted on 0333 321 4046 or by e-mail at sales@appello.co.uk

Obtaining formal consent for improvements and alterations to your property

Q:

What's are our legal obligations?

A:

Under the terms of the lease, leaseholders have the right to make certain improvements and alterations to their property both internally and externally. 

In our experience, popular requests include the following:

  • Conversion of bathrooms to low level suites or wet rooms
  • Extensions to patio areas
  • Installation of sun awnings
  • Installation of key safes
  • Fixing of hanging baskets

In all cases, the leaseholder (the person(s) named on the lease) must first obtain formal written permission before any works are started. 

If you are a resident who is not named on the lease, you must refer your request to the leaseholder(s) to make on your behalf.

Whilst our consent will not be unreasonably withheld, it may not be possible to give permission to certain works which are not permitted in the lease or which may potentially deem the property unsafe or reduce its value.

In addition, we may, in some cases, be required to notify other residents of any proposals which may potentially impact on their enjoyment of the communal grounds. 

Q:

How do I apply for consent?

A:

To request our formal consent, the you can email your request to our Service Centre: service.centre@longhurs-group.org.uk or write to 

Property Services
5 The Triangle
NG2 Business Park
Enterprise Way
Nottingham
NG2 1AE

Where a Scheme Manager is provided, they will be happy to provide you with initial advice about your proposals and forward your formal request onto our team on your behalf.  Where a Scheme Manager is not provided, please call us on 0345 60 88 006 and ask to speak to a member of the Leasehold team for further advice.

When writing to us, please include as many details as possible about your proposals including:

  • The nature and specification of the proposed works
  • Supporting plans
  • Planning or Building Regulation approval, where appropriate
  • Quotation(s) from reputable tradespeople

Q:

How will my application be considered?

A:

Our Property Services team will consider your proposals and where consent is given, this will be confirmed in writing subject to you complying with certain conditions, including the following:

  • That the work will be completed in a neat, workman like manner, complying with any current regulations in force, by a competent fully qualified trades person
  • That the leaseholder accepts ongoing responsibility for any damage or injury caused as a result of the works
  • That the leaseholder accepts ongoing responsibility for maintaining certain improvements.
  • That all walls, floors, ceilings affected by the works are made good
  • That any necessary has been obtained, if required
  • That the work complies in full with any special Health & Safety requirements or any restrictions and conditions that may be relevant to the property including local Planning or Building Regulations
  • That Architect’s or Structural Engineer’s advice for work on load bearing walls has been obtained and observed for any structural work and copies of the proposed plans have already been provided in advance

Q:

What if consent is not granted?

A:

In the event that we are unable to consent to your proposals, we will confirm the reasons for our decision in writing.

Immediately following completion of any proposed works, we will inspect your property to ensure all works comply with the above conditions. 

If works are undertaken without our permission or we subsequently establish that the works contravene any of the conditions referred to above, we reserve the right under the terms of the lease, to insist that the property is reinstated to its former condition at the leaseholder’s expense.  If this proves necessary, the leaseholder will be responsible for meeting these costs either directly or by means of a deduction from the proceeds of sale.  

Snow and Ice Clearance

Q:

What is our policy?

A:

In accordance with the guidelines laid down by our insurers and legal advisor's, we may undertake one of the following options:

  • Option 1 - Take responsibility for clearing and gritting communal areas through the introduction of a managed and pre-emptive contingency plan in association with our approved contractors.

Or

  • Option 2 - Not to undertake any clearing and/or gritting of communal areas.

Option 1 would require our approved contractors to continuously monitor weather conditions and take appropriate action to pre-treat all communal areas with rock salt and/ or grit in anticipation of a forecasted cold snap or snow fall.  Our contractors would then be required to continuously monitor the condition of communal areas and where appropriate clear snow and/or retreat all surfaces.  Dependent upon the prevailing weather conditions, this approach may require several treatments within a 24 hour period and could potentially be repeated for several days.

In accordance with the terms of the lease, the delivery of day to day management services is funded via the Service Charge. As Leaseholders are consulted on the use of these funds, Option 1 has been offered to residents at each scheme. 

However, in light of the potential costs that leaseholders would incur if we were to implement a managed and pre-emptive contingency plan, leaseholders have been consulted and have agreed that Option 1 would not be financially viable. 

 Accordingly, to our policy it is not to undertake any clearing and/or gritting of communal areas.

Q:

What is the provision of grit bins?

A:

Some of our schemes are provided with grit bins should residents wish to use grit or salt to treat their individual paths leading directly to their own properties and their individual patio areas.  However, residents must accept liability for any accidents that may occur as a direct result of their actions in this regard. 

Q:

What is the guidance to residents and visitors?

A:

A slip or fall can cause injury and the following guidelines should be observed:

  • Think about the best route to your destination and plan on a little extra time to get there
  • Avoid rushing or taking shortcuts over communal areas
  • Select appropriate footwear - flat footwear with rubber soles provides better traction on ice and snow than leather-soled or high-heeled shoes
  • Use handrails where you can
  • Take small steps to keep your centre of balance under you
  • Avoid carrying lots of heavy shopping bags, especially on steps
  • Walk slowly and never run on icy ground
  • Keep both hands free for balance, rather than in your pockets
  • Always be aware of your surroundings
  • Many slips and falls occur during entry or exit from vehicles - be particularly careful and hold on to the vehicle for support
  • When entering a building, be sure to use floor mats to remove moisture from the soles of your shoes - this will help protect you, as well as others who follow, from having to walk on wet or slippery surfaces