Cleaning and ground maintenance - our service

We’re committed to providing excellent services to improve the environment in which you live and create neighbourhoods everyone is proud of.

We work in partnership with a number of contractors delivering these services, which include cleaning and grounds maintenance, to more than 900 sites across the Group.

Our Estates Contract Team regularly assess the quality of our grounds maintenance and cleaning work and we welcome customer feedback on how we’re doing.

We recently asked customers whether they knew what they could expect from these important services.

A total of 64 percent didn’t know the specification for the cleaning contract, while 60 percent said they weren’t sure of the grounds maintenance specification.

Our Estate Contracts Manager, Tim Downes, said: “We work closely with our contractors to ensure they provide the highest quality standard of service to our customers, but it’s really important customers know what to expect from services they pay for.”

We have three Services Contracts Officers across the Group who monitor contractor performance through regular site inspections, sharing both positive and negative feedback at monthly contractor meetings.

We’ll soon be introducing Green and Clean Inspectors to work with the Estates Team to review the grounds maintenance and cleaning in their area, helping provide feedback to our contractors.

Please click here to find out what you should and shouldn’t expect to see as part of the service you pay for.

Tim said: “We’d encourage customers to familiarise themselves with the specification of the contract and inform us if they believe they’re not receiving the service outlined on these pages.”

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